Support

How do I place an order?

Browse the catalog, add items to your cart, and confirm your delivery address. Orders are placed through the TruGrocery app.

What areas do you deliver to?

We currently deliver within select localities in Bengaluru. The app will confirm at checkout whether your address is within our serviceable area.

Can I cancel my order?

Yes — orders can be cancelled any time before they are dispatched. Once dispatched, cancellation is not possible. To cancel, contact us at support@trugrocery.in as soon as possible.

How do refunds work?

Approved refunds — for cancelled orders or confirmed delivery issues — are credited to your TruGrocery Wallet within 24 hours.

What payment methods are accepted?

We accept UPI, debit and credit cards, and netbanking — all handled inside the app through our secure payment partner, Cashfree Payments. Cash on delivery is not available at this time.

How does the wallet work?

Your wallet holds refunds and promotional credits, and is applied against future orders. In-app wallet top-ups are not available yet.

How do I delete my account?

See Delete your account & data for the full process. In short: email support@trugrocery.in with your registered mobile number, we verify ownership by OTP, and verified requests are completed within 30 days.

I have a privacy concern. Who do I contact?

Email support@trugrocery.in with the subject "Privacy Request". See our Privacy Policy for full details of your rights under the DPDP Act, 2023.