Delete your account & data
Last updated: 26 July 2026
About this page
This page lets you request deletion of your tru account and the personal data associated with it. It applies to the tru consumer app (published as "tru" on Google Play, formerly TruGrocery; Android package in.trugrocery.consumer), operated by Tru Commerce Private Limited.
How to request deletion
If you still have the app installed, the fastest way is in the app itself: open Profile, tap the menu (⋮) in the top-right corner, and choose Delete account. Otherwise:
- Send an email to support@trugrocery.in from any email account, and include the mobile number registered with your tru account (the number you log in with).
- Use the subject line "Account deletion request".
- To protect your account, we will verify ownership by sending a one-time code to your registered mobile number before deleting anything.
Processing time
Verified deletion requests are completed within 30 days. You will receive a confirmation reply once your account and data have been deleted.
What is deleted, and what is retained
| Data | What happens |
|---|---|
| Account profile (mobile number, name) | Deleted |
| Saved delivery addresses | Deleted |
| Wallet balance and wallet history | Deleted. Any unused promotional balance is forfeited on deletion. |
| Order history and invoices | Retained in anonymised form where possible; invoice and payment records are retained for the period required by Indian tax and accounting law, then deleted. |
| Payment records | Processed by our payment provider (Cashfree). Transaction records are retained as required by RBI and applicable law. |
| Crash and diagnostics data | Not linked to your identity; expires automatically per our error-tracking retention window. |
Once deletion is complete you will no longer be able to log in, and a new account created with the same mobile number starts fresh with no previous history.
Questions
TruGrocery · For any questions about this process, contact support@trugrocery.in.