Refund and Return Policy

Effective Date: December 14, 2025

Return Eligibility

We want you to be satisfied with your purchase. If you receive damaged, defective, or incorrect items, please contact us within 24 hours of delivery.

Non-Returnable Items

Due to the nature of grocery products, the following items cannot be returned:

• Perishable goods (fresh produce, dairy, meat, frozen items)
• Opened or used products
• Items without original packaging

Return Process

To initiate a return:

1. Contact us within 24 hours of delivery
2. Provide your order number and photos of the issue
3. Our team will review and respond within 24-48 hours

Refunds

Approved refunds will be processed to your original payment method within 5-7 business days. Shipping charges are non-refundable unless the error was on our part.

Damaged or Defective Items

If you receive damaged or defective items, we will provide a full refund or replacement at no additional cost.

Missing Items

If items are missing from your order, please contact us immediately. We will either refund the missing items or arrange for delivery.

Contact for Returns

For return inquiries, please visit our Contact page.